Purchasing Information

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Delivery Terms:
**Please note there currently is a delay of 2-3 weeks in processing orders**
Delivery in Australia: You will need to deposit the payment within 5 working days from day of purchase or your order may be cancelled.

Overseas delivery: we do not deliver outside of Australia.

Sold Out and Back Orders:
You will be notified immediately if any item is sold out or on back order.

Exchange, Returns and Refunds:
Sale of good is final. Items cannot be refunded or exchanged for change of mind.

Faulty Goods Or Goods Damaged in Transit:
If your purchase is faulty or damaged in transit we will send you a replacement at no charge, freight free. You will need to return the product (or fragments which demonstrate reasonable evidence of breakage) to us for assessment. Please e-mail abakeepcups@gmail.com.

Method of Refund:
The Hawkesbury/Nepean Group of The Australian Breastfeeding Association will refund to your credit card (if you purchase was via credit card), or we can post a cheque.

How to Make a Return:
Please return the product in its original, saleable condition (see details above). Please include a note containing the information outlined below and a copy of the invoice you received with your goods.

Returns Information:
This information must accompany all returns:
Your Name
Your Address
Your E-mail Address
Your Contact Phone Number
Product Detail
Reason for Return
What you would like us to do:
- Replace with another product
- Refund your credit card (if you paid by credit card only)
- Refund by posting you a cheque

Address for Returns:
Email abakeepcups@gmail.com for postal address for returns.